We appreciate it is not always easy buying online and understand that you may need to return items occasionally simply because you changed your mind!

Paperartzi will exchange the item for an online gift voucher or exchange of item provided you return it within 14 daysfrom the date of invoice unworn and in its original condition with labels/tags attached and with your original receipt of purchase.  On the rare occasion a garment is delivered faulty we reserve the right to replace the garment.  If a faulty garment cannot be replaced, a refund will be provided crediting your original method of payment.  If you also wish to have your return faulty postage refunded, please also include your freight receipt.

Please note it will be the buyer’s obligation to cover all additional postage costs.  Any sale item or discontinued stock purchases are not exchangeable or refundable.

If after 14 days the quality of your garment is not of expectation and is returned to us within a reasonable time after purchase we will assess for repair, replacement or refund, provided proof of purchase/original invoice is included.  Please note wear and tear will not be considered a fault of the garment.

If you are entitled to a refund but you would prefer to receive a gift voucher of equivalent value to the item, Paperartzi is happy to do this for you.

Please phone us on 03 5480 3801 or email us at orders@paperartziboutique.com.au to obtain a Return Authorisation Number.

INTERNATIONAL CUSTOMERS

Please note that we do not offer replacements for international customers, however we will gladly refund your purchase to your original method of payment or issue you with an online gift voucher provided all of the Refund Policy conditions are met. 

If you have any questions, please email us at orders@paperartziboutique.com.au

HOW TO MAKE A RETURN

1. Contact us directly to get a Return Authorisation Number (RA#).

Telephone:       03 5480 3501

Email:               orders@paperartzboutique.com.au

1. Return the item to the store to be exchanged.  Be sure to make on the postage bag the RA# and include a self addressed prepaid satchel for your new item/s to be returned in (we will record the items you wish to exchange for when your RA# is issued).

Return to:         Paperartzi Boutique

                        535 High Street

                        Echuca Victoria 3564

                        Australia

We aim to process all returns as soon as possible, and will send an email when your parcel has been posted back to you or your refund is processed.